Shipping & Delivery
Shipping & Delivery
Thank you for shopping with Seluvique. We are committed to processing and delivering your order as efficiently as possible.
The total delivery time consists of two parts: Processing Time and Shipping Time.
Processing Time
After your order is placed and payment is successfully received, we begin order verification, quality checking, and packaging.
Orders are typically processed and prepared for shipment within 1–3 business days.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates
Shipping fees are calculated based on the order value and shipping destination.
United States
Orders from $0.00 to $39.99:
UPS Shipping — $6.99
Orders of $40.00 or more:
Free Shipping — $0.00
Worldwide
Orders from $0.00 to $39.99:
Express Shipping — $6.99
Orders of $40.00 or more:
Free Shipping — $0.00
The shipping fee shown at checkout is the final applicable shipping charge for your order.
Please note that available shipping methods may vary depending on the destination and order details.
Estimated Shipping Time
Shipping time refers to the estimated time from when your order leaves our warehouse or fulfillment facility until it arrives at the destination.
USA & Canada
Estimated delivery time: 2–4 weeks
Australia & New Zealand
Estimated delivery time: 2–4 weeks
U.K. & Europe
Estimated delivery time: 2–4 weeks
Other Countries
Estimated delivery time: 2–5 weeks
These delivery times are estimates only and may vary due to destination, carrier delays, customs processing, local postal services, holidays, severe weather, or other circumstances outside our control.
International Shipping
Seluvique ships to many international destinations.
For international orders, delivery times may vary depending on the destination country and local customs procedures.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Where applicable, customs duties, import taxes, or other local charges may be imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Order Tracking
Once your order has been shipped and tracking information becomes available, we will send the tracking number to the email address associated with your order.
Please allow several days for tracking information to become active after shipment.
Tracking updates are provided by the shipping carrier and may occasionally be delayed.
You may track your shipment using the tracking link provided in your shipping confirmation email or through a supported third-party parcel tracking service.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact our customer service team as soon as possible.
Please provide your order number and any relevant supporting information, such as photos of the damaged package or product.
After reviewing the information provided, we may arrange a replacement or other appropriate resolution in accordance with our applicable policies.
Separate Shipments
In some cases, products within the same order may be shipped separately due to inventory location, fulfillment arrangements, or package size.
As a result, you may receive multiple packages at different times.
If your order is shipped in multiple packages, separate tracking information may be provided for each shipment.
Delivery Delays
Although we work to deliver orders within the estimated delivery timeframe, delays may occasionally occur.
Possible causes include:
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High order volume
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Carrier delays
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Customs clearance
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Severe weather
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Public holidays
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Incorrect or incomplete delivery information
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Other circumstances outside our reasonable control
If your shipment takes longer than expected, please contact us and we will assist you in checking the status of your order.
Changes to Your Order
If you need to make changes to your order, please contact us within 24 hours after placing your order.
Customer Service Email:
support@seluvique.com
We will do our best to accommodate your request before the order is processed or shipped.
Once an order has already been shipped, we may no longer be able to change the shipping address, product selection, quantity, or other order details.
Please carefully review your order information, including product options and shipping address, before completing your purchase.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (GMT+8)
We will be happy to assist you with any questions regarding your shipment or order.